(As of 28th January 2016)
TABLE OF CONTENTS
Pre – Arrival
Arrival & Car Parking Facilities
Main Entrance, Reception & Ticketing Area
Public Areas – Dining Room – Bar
Shop
Leisure Facilities
Outdoor Facilities
Conference & Meeting Rooms, Banqueting
Bedrooms & Sleeping Areas
Bathroom, Shower-room & WC
Additional Information
Contact Information
Unfortunately our rooms are not wheelchair accessible.
For assistance prior to arrival please contact the reservations team on 01244 567 300 or by email [email protected]
The hotel is located in Lower Bridge Street, Chester.
There is a coach and car drop off / pick up point at the front of the hotel
The nearest rail station is Chester having wheelchair access from all routes
There is coach drop off point for National Express approx. 10 minutes walking distance from hotel
Guide Dogs are allowed in the rooms but no other pets
The hotel’s main entrance and drop off point is on Lower Bridge Street, slight gradient and raised curb
The main entrance is on Lower Bridge Street, slight sloped but paved walkway
The entrance has two entrances: 1. Offering 6 steps and push doors 2.
Reception is located on the ground floor
The reception desk has been adapted for wheelchair users
The reception and concierge desk have portable induction loops fitted
The registration card can be enlarged if required
The main restaurant and bar are located on the ground floor adjacent reception
The flooring throughout the reception area is short pile carpet
There is a number of low level seating and also upright chairs throughout the lounge and bar
There as no accessible bedrooms located on the ground floor
Please ask reception or concierge for assistance if required
The main entrance has a stone floor prior to entering reception
Baby changing is located on the ground floor in the ladies’ washroom
For assistance with phone calls, please ask at reception
The gentleman’s toilet is located on the ground floor
The ladies’ toilet is located on the ground floor
The flooring in all toilets is non-slip vinyl
The restaurant and bar floor surface is short pile carpet
Restaurant tables and chairs can be moved
Lighting levels in the reception, bar and restaurant is generally lower in the evenings
Menus can be enlarged on request
The bar is located on the ground floor
The bar floor is short pile carpet
Please inform us of any dietary requirements on booking
There is no shop within the hotel
Essential toiletries are available via reception
A small supermarket/shop is located on Bridge Street
We don’t have any leisure facilities on site
We don’t have any outdoor facilities at the hotel
Meeting rooms are located on the ground floor
A portable induction loop is available
Low level switches
Furniture can be moved
Audible indication of a fire alarm
Flooring in the bedroom is short pile carpet
All bedrooms are non-smoking
Some bathrooms/shower rooms have a small step into the shower; please specify requirement on booking
All bathrooms are en-suite
Flooring in the bathroom is tiled
A “recognised Assistance Dog” is one which has been specifically trained to assist a disabled person and which has been qualified by one of the charitable organisations registered as members of Assistance Dogs UK. (Canine Partners, DOG A.I.D, Dogs for the disabled, Hearing dogs for deaf people, Support dogs for guide dogs and medical detection dogs).
Dogs accepted within the hotel:
Assistance Dogs used for fetching and carrying people with manipulative and ambulatory impairments
Support dogs for stress and anxiety
Guide dogs for visually impaired and blind people
Hearing dogs used by low hearing and deaf people
Bowls can be provided for assistance dogs for food and water please specify on booking
If you require any assistance during your stay please contact reception or concierge. The duty manager can also be contacted by dialling 0.
We have a set evacuation procedure. The alarm signal is a continuous siren. In the event of a fire alarm please make your way out of your room and a member of the team will come to assist you.
All front of house staff have regular training
There is a good level of mobile phone coverage throughout the hotel on all networks
Address:
Telephone: 01244 567 300
Email: [email protected]
Website: https://chestertownhouse.com/
Hours of operation: 24 Hours, 365 days
We welcome your feedback to help us continuously improve. If you have any comments please email [email protected]
For more information, call us today on: 01244 567 300
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